Trigger Mailings FAQ

Frequently Asked Questions about Trigger Mailings

1. How do I stop my already active Trigger Mailing?

If a Trigger Mailing is no longer needed, you can stop it in two ways (fig. 1):

1. by by clicking the slide-switch on the left side: This action pauses the trigger mailing. It stays in the Active Triggers overview and can be reactivated anytime by clicking again on the switch.
2. by clicking the red icon on the far right: This action moves the trigger mailing to the Trigger Mailings > Trigger History folder, where it remains listed until you delete it permanently (see Trigger Mailings > Trigger History).

Fig. 1: Trigger mailings can be paused with the switch on the left or stopped using the red icon on the far right.

2. How can I assign a distribution list?

In the workflow for Trigger Mailings, it is not possible to assign a distribution list, as these emailings are usually sent individually for a specific contact event or are sent collectively continuously.

The distribution list is therefore determined in advance, as Trigger Mailings are usually triggered by a specific contact filter affiliation. Changes to the content are no longer possible in the Active Trigger Mailings menu. Such changes would distort the reporting results because some of the recipients would receive different content than the remaining recipients.

3. How can I replace the image in an active trigger?

Go to Mailings > Active Triggers and make a copy of the active trigger mailing you desire to replace or adjust (fig. 2).

Fig. 2: Create a copy of the active trigger mailing you want to edit.